We’re seeking a unique individual who will embody the values of Lagos Mare hotel in Naxos. A professional responsible for delivering an excellent guest experience.
A reception-guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay. The agent creates a memorable atmosphere and goes beyond expectations to make guests feel at home and make them visit the hotel again.
Duties & Responsibilities:
- Ensuring guests receive on time the requested services.
- Preparing the welcome and departure letters for the guests.
- Handling the email and telephone requests
- Checking in and checking out rooms.
- Welcoming arriving guests and rooming them.
- Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
- Upselling, cross selling and generally promoting the hotel product (additional revenue)
- Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarize them to categories and forward them to FOM, follow up and meet/call guests to make sure they are satisfied).
- Knowledge of reservations and on-line systems
- Preparing the relevant lists (VIPs, arrivals etc…) of the next day in co-operation with all colleges and check what we expect the following day.
Qualifications:
- Bachelor’s degree
- At least 2 years minimum experience on similar position
- leadership in hospitality strongly required
- Excellent knowledge of Greek and English languages. Third language will considered an advantage
- Exceptional communication (both verbal and written), negotiation and administrative skills
- Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
- High knowledge of Pylon PMS and MS office are considered a must.
We offer:
- Competitive remuneration package
- Full time 12 months job
- Training and career development
- Dynamic and highly professional environment
- Accommodation / food
Phone: +30 22850 42844
E-mail: info@lagosmare.gr
For those interested, please send updated CV with recent photo.
